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Points2Shop Forums » P2S Apps & API » app wont log in
Created: 2015-06-21 16:12:20
3rdborn01221983
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downloaded the app and it will not log me in
lapraceon
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When you open the app, are you taken to the page to sign in? It doesn't do it automatically. You have to manually log in. If it is letting you at least try to log in, I would suggest uninstalling the app and re-installing it.
ldpx3000
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There is also the possibility that there are server issues during the time that you are trying to login. If you are experiencing issues please try again 15-20 minutes later to give any server problems a chance to be mitigated
'Build a better idiot proof system and the universe will build a better idiot...'
ltankersley
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Sorry to reply to an old topic - but I am having this problem as well with the iOs app. It opens up to the log-in page, lets me log-in for a moment, and then redirects to the log-in page. Should I just delete and re-download? I don't want to create a ticket if I don't have to lol
ldpx3000
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Sorry to reply to an old topic - but I am having this problem as well with the iOs app. It opens up to the log-in page, lets me log-in for a moment, and then redirects to the log-in page. Should I just delete and re-download? I don't want to create a ticket if I don't have to lolltankersley


Many times when this happens it is because the app is not able to communicate with the server for whatever reason. Try waiting 15-20 minutes for the server issue to pass, if this does not work, you can try deleting the app from your device and reinstalling but usually this is an issue with not getting a useable response back from the server.
'Build a better idiot proof system and the universe will build a better idiot...'
mikedorb
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I cannot open the mobile app this morning. I get a message there was a problem retrieving my profile data and to try again later.
ldpx3000
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I cannot open the mobile app this morning. I get a message there was a problem retrieving my profile data and to try again later.mikedorb


As stated many times before in this topic, if the app will not let you login it is usually an issue with the server not responding correctly. Give it 15 to 20 minutes before you try to log in again. If it is still not working, there may be severe issues with the server so you may have to try again a couple hours later or the next day.
'Build a better idiot proof system and the universe will build a better idiot...'

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