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Points2Shop Forums » Support » How do you cancel an order once it has been approved? (Resolved)
Created: 2013-06-24 16:22:08
Robert89
UK gold
Why stop now?
Total posts: 895
Date of Birth: 1989-05-06
Total Earnings: $761.77
I ordered a blu-ray and it has just approved, from a third party seller on amazon, but having just noticed in the seller's description, it's the Nordic version! I didn't noticed that before. Is there a way to cancel this order before it gets dispatched, and get my points back?
2010-04-24 09:58:12
Naru2008
US (GA) platinum
Senior Poster
Total posts: 182
Date of Birth: 1995-06-03
Total Earnings: $325.07
Hi Robert89,

Sadly, you cannot cancel an order once it is in the stage of 'Preparing' or 'Approved'. You can only cancel an order while it was in the 'Pending' stage. :(

-Clay
Robert89
UK gold
Why stop now?
Total posts: 895
Date of Birth: 1989-05-06
Total Earnings: $761.77
Damn :(

Since i can't cancel, is there anyway to return the item?
2010-04-24 09:58:12
80general
UK moderator
Helper is my middle name
Total posts: 8423
you could always contact the seller and ask if they can exchange it with the version you wanted or something of the same value good sellers would normally do that for you
http://i1243.photobucket.com/albums/gg547/80general1966/40518120092_zpsq2yarjad.jpg
Robert89
UK gold
Why stop now?
Total posts: 895
Date of Birth: 1989-05-06
Total Earnings: $761.77
I've contacted the seller and unfortunately it has already been dispatched to the post office, but he said i can return it for a full refund, so can't argue with that :)
2010-04-24 09:58:12

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