Support Tickets is a message sent directly to the Admin team. This is for the times you need to ask an Administrator about any account questions, how to fix problems or account issues that may arise. Tickets usually take up to two business days to be answered, but sometimes may take longer if many people are sending in tickets. Please be patient. If you add a new reply to the bottom of a ticket, that ticket gets put back to the back of the line so only update if absolutely necessary. Each time you reply to a ticket received the two business days start again.
Your Ticket Status
- Pending = Your ticket has been received. Please be patient and await a reply from an admin. Most tickets are replied to within 2 business days, but please allow up to 3-5 business days for us to get back to you.
- Open = You have received a response from an admin and can reply to the ticket if your situation has not been resolved, or if you have any further questions or comments.
- Completed = The ticket has been closed and will not be received by an admin. Only close a ticket after all questions have been answered or the situation has been resolved.
After your problem has been resolved please close the support ticket. This makes it easier for the admins.
-Caution- Do Not try to solve a problem by yourself. This could cause you to do something that causes you to be banned permanently. Always let the admins handle it.