Support Tickets are for the times you need to ask a admin account questions, how to fix problems or issues. Tickets usually take up to 2 business days to be answered, but sometimes may take more if many people are sending in tickets.
Please be patient, if you add a reply to the bottom of a ticket, that ticket gets put back to the back of the line so only update if absolutely necessary, when you reply to a ticket received the 2 business days start again.
After your problem has been resolved, please close the ticket, this makes it easier for the admins.
-Caution- do not try to solve problems by yourself, this could cause you to do something that causes you to be banned permanently, let the admins handle it.