Account Blocked!! Help

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Created: 2009-08-04 00:45:48
ramoncastro
US (NY) new
My first post
Total posts: 2
Status: Offline
Date of Birth: Unknown
Total Earnings: $17.4
reply date: 2009-08-04 00:45:48


Two of my Friends live in the same apartment building, so they have to use the same address. They both just ordered something and their accounts got blocked. What should they do!!
VortexFM
UK platinum
Points2shop is my specialty
Total posts: 1940
Status: Offline
Date of Birth: 1977-03-08
Total Earnings: $183.26
reply date: 2009-08-04 05:01:30


They need to explain this to admin. Tell them, that that is what is happening. Surely, they have different flat numbers?

Also check if they are using the same IP, in which case, its definately a whoe IP block, so both were affected. So send in a ticket saysing that they have different names and flat numbers, but just live together in the same block, and give them your username, their usernames etc.
See my profile to get my Gamertag and other info. [IMG][removed link, violation of our external links policy will result in an account ban]]
iMart
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zikemackas
US (IL) platinum
Points2shop is my specialty
Total posts: 1475
Status: Offline
Date of Birth: 1986-11-14
reply date: 2009-08-04 05:23:03


if they are not sharing an internet connection, it should be resolved just fine
cmpunk771
UK platinum
Points2shop is my specialty
Total posts: 2391
Status: Offline
Date of Birth: 1994-03-21
Total Earnings: $286.67
reply date: 2009-08-04 10:53:43


Send in a ticket telling them about it
STAFF SPOTLIGHT- http://www.points2shop.com/topic/52832/Staff-Spotlight-Week-1/1 Learn about the staff members!!!
K3NNY5
US (AZ) new
Am I spamming?
Total posts: 300
Status: Offline
Date of Birth: 1962-02-07
Total Earnings: $157.14
reply date: 2009-08-04 13:47:43


if they are sharing the same internet connection then they are screwed (sorry), but every door has a different number so how do the have the same address?
[URL=http://www.points2shop.com/members/profile/rate/id/294939/]Click if I helped you. [/URL]
ramoncastro
US (NY) new
My first post
Total posts: 2
Status: Offline
Date of Birth: Unknown
Total Earnings: $17.4
reply date: 2009-08-05 03:53:34


yea we each put in a different address and they still blocked it.
nickharnstrom
US (CA) gold
New Poster
Total posts: 9
Status: Offline
Date of Birth: 1990-11-26
Total Earnings: $38.64
reply date: 2010-09-15 02:52:22


yaa it sucks my account is blocked and i didnt do anything..
2010-09-03 05:20:06
isk8lakai
US (OR) moderator
Points2shop is my specialty
Total posts: 2168
Status: Offline
Date of Birth: 1966-09-16
Total Earnings: $1323.99
reply date: 2010-09-19 10:03:55


yaa it sucks my account is blocked and i didnt do anything..nickharnstrom


Your account isn't just blocked at random. It's blocked because there are questions. You may want to read the terms and conditions and see if there is something you may have done in order for your account to be in question.
Jaytylor
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