Please fix account issues

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Points2Shop Forums » Support » Please fix account issues
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Created: 2009-07-01 09:02:50
VortexFM
UK platinum
Points2shop is my specialty
Total posts: 1940
Status: Offline
Date of Birth: 1977-03-08
Total Earnings: $183.26
reply date: 2009-07-03 02:04:59


Basic procedure - sounds like they want you to verify your account. Send in a support ticket, asking if you can verify your account. At which point you will need to send in a:

-Bill (Utility)
-Letter
-ID

No orders will be approved until then. Hope that helps.
See my profile to get my Gamertag and other info. [IMG][removed link, violation of our external links policy will result in an account ban]]
vbq24
UK bronze
Used to the forums
Total posts: 40
Status: Offline
Date of Birth: Unknown
Total Earnings: $7.67
reply date: 2009-07-04 08:40:49


Any idea if they reply on weekends?
wakki
US (NH) moderator
Points2shop is my specialty
Total posts: 1184
Status: Offline
Date of Birth: 1973-08-24
Total Earnings: $6845.63
reply date: 2009-07-04 09:53:07


vbg....sometimes they do reply on weekends, but keep in mind that with the 4th of July being this weekend, they may not reply until monday.
vbq24
UK bronze
Used to the forums
Total posts: 40
Status: Offline
Date of Birth: Unknown
Total Earnings: $7.67
reply date: 2009-07-05 12:55:27


Oh, sorry about the ignorence, im in the UK so I forgot
cmw1612
US (TX) moderator
Points2Helper
Total posts: 6291
Status: Offline
Total Earnings: $5257.06
reply date: 2009-07-05 15:48:08


Every time i order something 3 days later it says denied please fix your account information i dont know whats wrong ive waited atleast 4 days order the prize twice nobody wants to help me this is making me mad prizes never want to be approved i keep gettin the same denied message everytime
cleoisback


First off you have to resolve any issue with your account before you try and request a item. Furthermore it's only wasting your time ordering a prize when you have not do so with your account.

And if you create a ticket with the same problem it will only delay the first ticket.
vbq24
UK bronze
Used to the forums
Total posts: 40
Status: Offline
Date of Birth: Unknown
Total Earnings: $7.67
reply date: 2009-07-06 13:21:19


Cmw, my ticket isnt getting a reply after aboutv 5 days, I swear I dont know the other accounts so please could you just let me order a prize?

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