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Common Issues (With Solutions)
agm1992
UK moderator Points2Helper Total posts: 5360 Status: Offline Total Earnings: $2334.03 
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reply date: 2012-09-02 11:18:41
This topic will outline some of the temporary issues that are currently happening on the site. Points2shop/Cashle is a constantly expanding website with a HUGE amount of traffic on a daily basis which is great for the site but it does mean that sometimes things will break down and crash (I'm looking at you Mat... *ahem* Blue Ninja) --------------------------------------------------------------------------------------------------------------------------------------- No Products are showing in the Reward Gallery This is a common issue that is due to a change that Amazon recently made to their API. Basically they are now limiting how many searched can be made for ALL categories. Solutions  Choose the correct product category for the item
Enter a Points range
Copy/Paste the product URL (from Amazon) into the search box.
--------------------------------------------------------------------------------------------------------------------------------------- Not Receiving the Verification Email Sometimes the verification email can take a while to arrive or could simply get misplaced into the spam folder by your email provider. Solutions Resend the email at Verification Email page
Use an alternative email
Use an alternative email provider (Yahoo, Hotmail, Outlook, Gmail etc)
Verify through a range of social networks
If everything above fails then send a email to support@points2shop.com Include your username and reason for contacting.
--------------------------------------------------------------------------------------------------------------------------------------- Address is not USPS Verified This issue may only affect US members and the issue is caused when your address you entered is not recognised by USPS. Solutions Make sure your address is spelled correctly with apartment/house numbers
Only enter 1 address (You should leave address line 2 blank unless you like in apparent/flat)
Your address may not exist the way you entered it. Check your address on USPS Zip Lookup page to find the correct notation for your address
If everything above fails then please send a Support Ticket
--------------------------------------------------------------------------------------------------------------------------------------- Hopefully this will resolve some of your issues
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