Order stuck on "preparing" since 7/26/12 (Resolved)

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Points2Shop Forums » Support » Order stuck on "preparing" since 7/26/12 (Resolved)
Created: 2012-08-06 14:57:09
hair82606
US elite
Getting Chatty
Total posts: 20
Status: Offline
Date of Birth: 1992-06-09
Total Earnings: $1082.31
reply date: 2012-08-06 14:57:09


I recently placed an order for an "amazon $50 gift card" under the gift cards section of course, and it has been on "preparing" since the 26'th of last month.
What's going on with this, preparing is only supposed to take 24 hours to approve or deny, give them a little wiggle room since they're backed up (I assume) but it's still been a long time. When will it approve?

Is this normal? I did send in a ticket but as you know they're backed up heavily with those.
I also placed another order since for something and it's been on "preparing" since last week, I'm fearing another long delay with that order too.

Thanks.
slashthebomb
US (TX) gold
Senior Poster
Total posts: 173
Status: Offline
Date of Birth: 1992-09-14
Total Earnings: $194.81
reply date: 2012-08-06 20:14:22


Hi. So to answer ur two question when it will approve, bcause u already know there backed up its tough to say but lets just say ur order isnt lost (id give it a week and nothing then i would worried) and is it normal for them to be backed up, actually no its not they usually never fall behind
Stijn1234
BE admin
Helper is my middle name
Total posts: 9629
Status: Online
Date of Birth: 1981-03-18
Total Earnings: $45.05
reply date: 2012-08-07 11:41:50


I'm sure it will be approved soon. Replying to your own ticket before you got a first answer will place you last in the queue again...
hair82606
US elite
Getting Chatty
Total posts: 20
Status: Offline
Date of Birth: 1992-06-09
Total Earnings: $1082.31
reply date: 2012-08-07 11:43:34


I'm sure it will be approved soon. Replying to your own ticket before you got a first answer will place you last in the queue again...Stijn1234


That I did not know, thanks.

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