purchase question (Resolved)

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Points2Shop Forums » Support » purchase question (Resolved)
Created: 2012-07-17 19:30:52
hostelowner
US (NY) silver
Getting Chatty
Total posts: 16
Status: Offline
Date of Birth: 1986-12-10
Total Earnings: $31.02
reply date: 2012-07-17 19:30:52


hi all im trying to buy this
http://www.points2shop.com/amazon/product/B004ARSANS
i have 983 points and im selecting from the cheapest seller which in total comes out to 949 points.
meaning i have enough and yet the buy that says purchase your items with your points is greyed out
and does nothing when clicked.
baxben7
US (OH) gold
Junior Poster
Total posts: 89
Status: Offline
Date of Birth: 1995-10-26
Total Earnings: $186.42
reply date: 2012-07-17 19:36:44


I had this problem once back when i used internet explorer. If your not already try using firefox, opera, google chrome, etc and see if that helps. I use firefox.
hostelowner
US (NY) silver
Getting Chatty
Total posts: 16
Status: Offline
Date of Birth: 1986-12-10
Total Earnings: $31.02
reply date: 2012-07-17 19:38:13


im using chrome but ill try others and see if anything worked.
chevychic255
US (GA) moderator
Helper is my middle name
Total posts: 8979
Status: Offline
Total Earnings: $2954.34
reply date: 2012-07-17 19:52:10 last edited on: 2012-07-17 19:53:10


The browser you're using shouldn't interfere with the purchase with points button.

Here's a couple reasons that would prevent you from ordering:
- You have a negative cash balance
- You have the 100 or 500 more points if needed options checked. You will need to uncheck those options if you do not have those extra points in your balance.
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