a message from the support !!! (Resolved)

Points2Shop Forums » Support » a message from the support !!! (Resolved)

Created: 2012-01-22 23:44:05
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UltrasAhlawy EG new Getting Chatty Total posts: 21 Status: Offline Date of Birth: 95-01-11 Total Earnings: $2.84	reply date: 2012-01-22 23:44:05 last edited on: 2012-01-22 23:45:48 i have got this message from the support teams and my withdraw was cancelled """ We have reviewed your account and feel we need to collect additional information. Can you please check your profile and change all information to accurate and complete personal information. Please get back to us as soon as you have done that. Please take note that your account is NOT closed at the moment and this situation will not affect your balance. Your current orders or withdraws might have been denied. You can order new products or withdraw your money as soon as this issue has been fixed. The only way to fix this issue is by replying to this ticket. People in the shoutbox will not be able to help you with this issue, hence there is no need to ask them. Please provide us the additional information by replying to this ticket. Thank you. Kind Regards, Points2Shop / Cashle] """ i did no do anything wrong since iam old in the GPT sites and i have replied to the ticket in this way : """ I Have Updated My Account Information successfully few minutes ago . can i request my payout again """ can anyone help me ?

Dysc0rd CA platinum Half way there Total posts: 583 Status: Offline	reply date: 2012-01-22 23:46:31 The only ones that can help you are the support team...just give them what they ask...and they will get back to you soon... ” can anyone help me ? UltrasAhlawy
IT IS MY FIRM BELIEF THAT IT IS A MISTAKE TO HOLD FIRM BELIEFS.
UltrasAhlawy EG new Getting Chatty Total posts: 21 Status: Offline Date of Birth: 95-01-11 Total Earnings: $2.84	reply date: 2012-01-22 23:49:00 ” they asked me to update my account information ti be correct , and i have done that !! , i wait Dysc0rd

UltrasAhlawy EG new Getting Chatty Total posts: 21 Status: Offline Date of Birth: 95-01-11 Total Earnings: $2.84	reply date: 2012-01-23 01:35:40 no one replayed to me in the support ticket !!!

chevychic255 US moderator Points2Helper Total posts: 5644 Status: Online Total Earnings: $1173.21	reply date: 2012-01-23 01:47:03 ” no one replayed to me in the support ticket !!! UltrasAhlawy Unfortunately all you can do at this point is wait for a response. Replies to a ticket can take some time, so give it a few weekdays for a reply. You're less likely to get a reply on the weekend because they take off days then. Keep in mind not to reply to your ticket several times. Each new reply added will update the timer on the ticket, sending it to the end of the waiting list. You're just gonna have to be patient.

UltrasAhlawy EG new Getting Chatty Total posts: 21 Status: Offline Date of Birth: 95-01-11 Total Earnings: $2.84	reply date: 2012-01-23 07:38:51 last edited on: 2012-01-23 07:39:41 that is unfair . my payout request page was closed without any known reasons , and i have to wait till the weekend ( after 5 days ) to get the replay only .

UltrasAhlawy EG new Getting Chatty Total posts: 21 Status: Offline Date of Birth: 95-01-11 Total Earnings: $2.84	reply date: 2012-01-23 10:17:43 last edited on: 2012-01-23 10:18:18 can any moderator tell the support team about my ticket ? please ticket ID : 213540

chevychic255 US moderator Points2Helper Total posts: 5644 Status: Online Total Earnings: $1173.21	reply date: 2012-01-23 10:36:10 ” that is unfair . my payout request page was closed without any known reasons , and i have to wait till the weekend ( after 5 days ) to get the replay only . UltrasAhlawy Anyone with account issues is restricted to parts of the site. It's a precaution until you get your issues resolved, then you will be able to use your account as normal. You will need to cooperate with the admin and have some patience. The admin go in order as received and there are several members waiting for a response, so unfortunately no there is nothing we can do to spend up your response time.

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