PLEASE HELP ME! (Resolved)

Created: 2012-01-07 06:59:43
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rehan95gold PK new New Poster Total posts: 14 Status: Offline	reply date: 2012-01-07 06:59:43 My first withdraw was pending since after 2 days they say ""Dear Member, We have reviewed your account and feel we need to collect additional information. Can you please check your profile and change all information to accurate and complete personal information. Please get back to us as soon as you have done that. Please take note that your account is NOT closed at the moment and this situation will not affect your balance. Your current orders or withdraws might have been denied. You can order new products or withdraw your money as soon as this issue has been fixed. The only way to fix this issue is by replying to this ticket. People in the shoutbox will not be able to help you with this issue, hence there is no need to ask them. Please provide us the additional information by replying to this ticket. Thank you. Kind Regards, Points2Shop / Cashle"" But I m not sure what they exactly want from me and even now i can't see any withdrawl option after clicking on it they says ""Read this message carefully! The section you tried to visit is blocked because our rules have been violated. Common reasons include but are not limited to: - You used a proxy to complete offers or to register your account. - You logged in from a public location like a library, university or school. - Logging in from a cell phone, or other wifi connection (not including a computer). - Logging in too far from the address you have on file with us. Please send in a ticket to our support team to get the problem solved. People in shoutbox will NOT be able to resolve your account issues, so there's no reason to ask them! The page below has additional and usefull information about resolving account issues."" HELPPPPPPPPPPPPPP

chevychic255 US moderator Points2Helper Total posts: 5644 Status: Online Total Earnings: $1173.21	reply date: 2012-01-07 07:02:27 You have account issues and need to get them resolved through a ticket. Go to the Support tab, Support Ticket and click New Ticket if you do not already have an open ticket on the issue. They will help you get the problems resolved. Sorry, there is nothing anyone in the forums can help you with account issues. Only admins deal with these problems through a ticket.

80general	This post has been deleted.
rehan95gold PK new New Poster Total posts: 14 Status: Offline	reply date: 2012-01-07 07:27:28 thanks

rehan95gold PK new New Poster Total posts: 14 Status: Offline	reply date: 2012-01-07 07:28:35 thanks, but for what the ticket is used for?

80general UK moderator Helper is my middle name Total posts: 8158 Status: Online	reply date: 2012-01-07 07:34:15 its to solve any problems with admin you have

rehan95gold PK new New Poster Total posts: 14 Status: Offline	reply date: 2012-01-07 07:42:08 but what they want in the ticket???

chevychic255 US moderator Points2Helper Total posts: 5644 Status: Online Total Earnings: $1173.21	reply date: 2012-01-07 08:00:37 ” but what they want in the ticket??? rehan95gold A ticket is just a message directly to the support team to help you resolve issues with your account. When you requested the withdraw, your account was flagged for some reason. You will just need to wait for the admin to get to your ticket after you've sent one in, and they will ask you questions of some sort to fix the problem. Unfortunately we won't know what problems you have. Only the admin know that information.

rehan95gold
PK new
New Poster
Total posts: 14
Status: Offline

reply date: 2012-01-07 06:59:43

My first withdraw was pending since after 2 days they say ""Dear Member,

We have reviewed your account and feel we need to collect additional information. Can you please check your profile and change all information to accurate and complete personal information. Please get back to us as soon as you have done that.

Please take note that your account is NOT closed at the moment and this situation will not affect your balance. Your current orders or withdraws might have been denied. You can order new products or withdraw your money as soon as this issue has been fixed. The only way to fix this issue is by replying to this ticket. People in the shoutbox will not be able to help you with this issue, hence there is no need to ask them.

Please provide us the additional information by replying to this ticket. Thank you.

Kind Regards,

Points2Shop / Cashle""

But I m not sure what they exactly want from me and even now i can't see any withdrawl option after clicking on it they says
""Read this message carefully!
The section you tried to visit is blocked because our rules have been violated. Common reasons include but are not limited to:
- You used a proxy to complete offers or to register your account.
- You logged in from a public location like a library, university or school.
- Logging in from a cell phone, or other wifi connection (not including a computer).
- Logging in too far from the address you have on file with us.
Please send in a ticket to our support team to get the problem solved. People in shoutbox will NOT be able to resolve your account issues, so there's no reason to ask them!
The page below has additional and usefull information about resolving account issues.""

HELPPPPPPPPPPPPPP

chevychic255
US moderator
Points2Helper
Total posts: 5644
Status: Online
Total Earnings: $1173.21

reply date: 2012-01-07 07:02:27

You have account issues and need to get them resolved through a ticket. Go to the Support tab, Support Ticket and click New Ticket if you do not already have an open ticket on the issue. They will help you get the problems resolved. Sorry, there is nothing anyone in the forums can help you with account issues. Only admins deal with these problems through a ticket.

80general

This post has been deleted.

rehan95gold
PK new
New Poster
Total posts: 14
Status: Offline

reply date: 2012-01-07 07:27:28

thanks

rehan95gold
PK new
New Poster
Total posts: 14
Status: Offline

reply date: 2012-01-07 07:28:35

thanks, but for what the ticket is used for?

80general
UK moderator
Helper is my middle name
Total posts: 8158
Status: Online

reply date: 2012-01-07 07:34:15

its to solve any problems with admin you have

rehan95gold
PK new
New Poster
Total posts: 14
Status: Offline

reply date: 2012-01-07 07:42:08

but what they want in the ticket???

chevychic255
US moderator
Points2Helper
Total posts: 5644
Status: Online
Total Earnings: $1173.21

reply date: 2012-01-07 08:00:37

”

but what they want in the ticket??? rehan95gold

A ticket is just a message directly to the support team to help you resolve issues with your account. When you requested the withdraw, your account was flagged for some reason. You will just need to wait for the admin to get to your ticket after you've sent one in, and they will ask you questions of some sort to fix the problem. Unfortunately we won't know what problems you have. Only the admin know that information.