Order Help [Resolved]

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Points2Shop Forums » Support » Order Help [Resolved]
Created: 2011-12-13 12:54:38
Wesker475
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Getting Chatty
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Date of Birth: 93-11-15
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reply date: 2011-12-13 12:54:38


My orders have been "preparing for 5 or 6 days now and everyone says once there there preparing the are usually approved or denied with in 24 hours. Is this normal or is there something wrong my account or what? There both items for Points2Shop
chevychic255
US moderator
Points2Helper
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reply date: 2011-12-13 12:56:49


Like a gift card? Those can take a bit longer to approve than other orders, since they're processed differently. Don't include the weekends in your wait time. Also the waiting time on orders currently says over 4 days, so it sounds like they're a little backed up at the moment. Be patient, your order which change in status.
Wesker475
US (IL) gold
Getting Chatty
Total posts: 21
Status: Offline
Date of Birth: 93-11-15
Total Earnings: $198.13
reply date: 2011-12-13 13:54:39


its Minecraft code and Ebay gift card. Not even counting weekends it has still been about 4 days. any idea when it will approve or deny?
chevychic255
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Points2Helper
Total posts: 5644
Status: Online
Total Earnings: $1173.21
reply date: 2011-12-13 15:43:43


No, I can't give a better estimate than the time that appears on the Status of Orders page. Even with that estimated time, gift cards can take a bit longer than regular orders to process since they're handled differently. Sorry, I can't be of better help other than to tell you to be patient while the admin work through the orders.
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