Order Denied [Resolved]

Created: 2011-10-18 12:59:41
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mystery29 UK gold My first post Total posts: 3 Status: Offline Date of Birth: 93-05-29 Total Earnings: $33.43	reply date: 2011-10-18 12:59:41 last edited on: 2011-10-18 13:23:23 Hello there, Recently I tried to purchase a product but unfortunately it was denied and the reason was "Please fix all the issues and try again" well it doesn't say account issues and even if that is so then how come I have not received any form of contact from admin regarding those issues? I have checked my e-mail, messages and nothing is there. So... does it really relate to account issues and all I can do is to send a support ticket in order to find out what they are or could there possibly be some other option? Thanks anyway

xXtacoesXx US (IN) gold Junior Poster Total posts: 91 Status: Offline Date of Birth: 92-10-26 Total Earnings: $87.78	reply date: 2011-10-18 13:00:44 Send support ticket mate.
"Look at the size of that duck." - Jimmy "The Rev" Sullivan
Stijn1234 BE admin Helper is my middle name Total posts: 7602 Status: Offline Date of Birth: 81-03-18 Total Earnings: $32.68	reply date: 2011-10-19 02:23:40 Tickets Check out whether there is an open support ticket, if not you should create a new ticket to find out what went wrong.

mystery29 UK gold My first post Total posts: 3 Status: Offline Date of Birth: 93-05-29 Total Earnings: $33.43	reply date: 2011-10-19 05:19:14 last edited on: 2011-10-19 06:46:23 Hmm, I think it's because I used to log in at someone else's place and yes I have created a new one since nothing is there

chevychic255 US moderator Points2Helper Total posts: 5644 Status: Online Total Earnings: $1173.21	reply date: 2011-10-19 20:00:21 ” Hmm, I think it's because I used to log in at someone else's place and yes I have created a new one since nothing is there mystery29 Yeah, that could have causes problems with your account. Now you're just waiting for a reply back to the admin at this point. Be patient, since it can take a few weekdays for a reply back from the admin. They have several tickets to work through, and they take off days over the weekend. Keep in mind not to add several replies to your open ticket. Every time a new reply is added to the ticket, the timer is reset and sent to the end of the waiting tickets so you would wait longer if you did this. Just a heads up.

mystery29 UK gold My first post Total posts: 3 Status: Offline Date of Birth: 93-05-29 Total Earnings: $33.43	reply date: 2011-10-20 11:30:50 ” Keep in mind not to add several replies to your open ticket. Every time a new reply is added to the ticket, the timer is reset and sent to the end of the waiting tickets so you would wait longer if you did this. Just a heads up. chevychic255 what if I added several replies to a pending ticket? does it still reset? >.< please say no

chevychic255 US moderator Points2Helper Total posts: 5644 Status: Online Total Earnings: $1173.21	reply date: 2011-10-20 11:44:53 last edited on: 2011-10-20 11:45:59 ” what if I added several replies to a pending ticket? does it still reset? &gt;.&lt; please say no mystery29 Yes, it would. It's reset after each reply made to the ticket. At least you know now so you don't keep bumping the timer longer. Just be patient and wait for the admin to reply first. You'll get a message here in your inbox when they've replied to your ticket.

mystery29
UK gold
My first post
Total posts: 3
Status: Offline
Date of Birth: 93-05-29
Total Earnings: $33.43

reply date: 2011-10-18 12:59:41 last edited on: 2011-10-18 13:23:23

Hello there,

Recently I tried to purchase a product but unfortunately it was denied and the reason was "Please fix all the issues and try again" well it doesn't say account issues and even if that is so then how come I have not received any form of contact from admin regarding those issues? I have checked my e-mail, messages and nothing is there. So... does it really relate to account issues and all I can do is to send a support ticket in order to find out what they are or could there possibly be some other option?

Thanks anyway

xXtacoesXx
US (IN) gold
Junior Poster
Total posts: 91
Status: Offline
Date of Birth: 92-10-26
Total Earnings: $87.78

reply date: 2011-10-18 13:00:44

Send support ticket mate.

Stijn1234
BE admin
Helper is my middle name
Total posts: 7602
Status: Offline
Date of Birth: 81-03-18
Total Earnings: $32.68

reply date: 2011-10-19 02:23:40

Tickets

Check out whether there is an open support ticket, if not you should create a new ticket to find out what went wrong.

mystery29
UK gold
My first post
Total posts: 3
Status: Offline
Date of Birth: 93-05-29
Total Earnings: $33.43

reply date: 2011-10-19 05:19:14 last edited on: 2011-10-19 06:46:23

Hmm, I think it's because I used to log in at someone else's place

and yes I have created a new one since nothing is there

chevychic255
US moderator
Points2Helper
Total posts: 5644
Status: Online
Total Earnings: $1173.21

reply date: 2011-10-19 20:00:21

”

Hmm, I think it's because I used to log in at someone else's place

and yes I have created a new one since nothing is there mystery29

Yeah, that could have causes problems with your account. Now you're just waiting for a reply back to the admin at this point. Be patient, since it can take a few weekdays for a reply back from the admin. They have several tickets to work through, and they take off days over the weekend.

Keep in mind not to add several replies to your open ticket. Every time a new reply is added to the ticket, the timer is reset and sent to the end of the waiting tickets so you would wait longer if you did this. Just a heads up.

mystery29
UK gold
My first post
Total posts: 3
Status: Offline
Date of Birth: 93-05-29
Total Earnings: $33.43

reply date: 2011-10-20 11:30:50

”

Keep in mind not to add several replies to your open ticket. Every time a new reply is added to the ticket, the timer is reset and sent to the end of the waiting tickets so you would wait longer if you did this. Just a heads up. chevychic255

what if I added several replies to a pending ticket? does it still reset? >.< please say no

chevychic255
US moderator
Points2Helper
Total posts: 5644
Status: Online
Total Earnings: $1173.21

reply date: 2011-10-20 11:44:53 last edited on: 2011-10-20 11:45:59

”

what if I added several replies to a pending ticket? does it still reset? &gt;.&lt; please say no mystery29

Yes, it would. It's reset after each reply made to the ticket. At least you know now so you don't keep bumping the timer longer. Just be patient and wait for the admin to reply first. You'll get a message here in your inbox when they've replied to your ticket.